“Becoming CEO of Me” Club

The first day of work often feels like the first day of school, and often just as memorable. My first job after college was as an Account Executive at an advertising agency. On my first day, I was  paraded around the office with introductions, row by row in the maze of cubicles. I gave my name at least twice to everyone and shook their hand … Continue reading “Becoming CEO of Me” Club

“Bring Back Customer Service” Club

I learned customer service when I was 13 years old, working at our family’s donut shop. Marlene from the morning shift was a trustable source; a version of her existed in New York City coffee shops in the 1980s. She taught me these important rules: The customer is always right. This is technically the only rule of customer service, but I supplemented with three more … Continue reading “Bring Back Customer Service” Club