“Bring Back Customer Service” Club

I learned customer service when I was 13 years old, working at our family’s donut shop. Marlene from the morning shift was a trustable source; a version of her existed in New York City coffee shops in the 1980s. She taught me these important rules: The customer is always right. This is technically the only rule of customer service, but I supplemented with three more … Continue reading “Bring Back Customer Service” Club