“Soundtrack of My Memories” Club

Today I had to borrow my dad’s car to pick my daughter up from school. The radio was set to 104.3, Classic Rock and when a commercial came on, I clicked his presets, and just as I predicted, they were exactly like mine would be (if I wasn’t sharing my presets with my husband), verifying what I already suspected: I have the musical taste of … Continue reading “Soundtrack of My Memories” Club

“Bring Back Customer Service” Club

I learned customer service when I was 13 years old, working at our family’s donut shop. Marlene from the morning shift was a trustable source; a version of her existed in New York City coffee shops in the 1980s. She taught me these important rules: The customer is always right. This is technically the only rule of customer service, but I supplemented with three more … Continue reading “Bring Back Customer Service” Club

“I Came of Age at a Donut Shop” Club

Over a cup of coffee and a donut, a person will spill their secrets. Do not underestimate the magical unravelling power of a cruller and a cup of Joe; it is the elixir of truth. In our society, donut shops connote happy imagery: syrupy goodness oozing between puffs of powdered sugar. Not for me, though. One whiff of honey glaze singes the insides of my nostrils … Continue reading “I Came of Age at a Donut Shop” Club