“Bring Back Customer Service” Club

I learned customer service when I was 13 years old, working at our family’s donut shop. Marlene from the morning shift was a trustable source; a version of her existed in New York City coffee shops in the 1980s. She taught me these important rules: The customer is always right. This is technically the only rule of customer service, but I supplemented with three more … Continue reading “Bring Back Customer Service” Club

“Virgin Mobile, You Suck” Club

Virgin Mobile, you suck! I’ve been a customer of their no-contract wireless service for over four years, enjoying my Samsung Galaxy S2 until two weeks ago when I dropped it onto the concrete of Main Street and it shattered beyond repair. Time for an upgrade. Satisfied with my provider up until now, I ordered a new iPhone 6 through their Website. Excited to get my … Continue reading “Virgin Mobile, You Suck” Club